Return & Refund Policy

Returns accepted within 30 days of receipt. Return shipping costs are the customer's responsibility. Cancellation period: 14 days.

Return Policy

Can I return my order? Yes, you can. If you are not satisfied with the items you ordered, you may return them within 30 days of receipt. For a return to be accepted, the order must meet all of the following conditions:

• The order still contains all appropriate parts and components, and the packaging is in the same condition as when the product arrived.
  
• Only normal handling of the product is evident. Damage resulting from careless handling is excluded.
  
• Products for which hygiene is a concern have been properly cleaned before the return process begins.
  
• The product defect was identified immediately upon receipt.
  

We reserve the right to charge the customer for return shipping costs. Returns will be processed within 7 business days. If the conditions are met, the return will be officially acknowledged within this period. We reserve the right to refuse returned items that are suspected of having been used or damaged due to the customer's fault.

How to Return Your Order

 If your order meets the conditions above, follow the steps below to initiate the return process:

1. Email — Send an email to support@bellataylor-newyork.com with the subject line "Return Request."
   
2. Information — Make sure the email includes: order number, reason for the return request, a photo of the product if damaged, the customer's first and last name, the customer's address, and the email address used at the time of purchase.
   
3. Wait — We will get back to you and provide the correct return address. Do not send the product back to the sender — wait for the return address we will provide.
   
4. Shipping — The customer is responsible for the cost of shipping the product back to our central warehouse.
   

Important: Never send your return to the sender — always wait for the return address we will provide.

A. Cancellation Terms — Right of Withdrawal 

The consumer has the right of withdrawal in accordance with the following provisions, provided they are a private individual entering into a legal transaction for purposes that are not predominantly related to their commercial or professional activity.

Cancellation Period: 14 days from the day on which the customer or a third party designated by the customer received the last products.

As we operate a fully automated system, orders are processed immediately after they are placed. Therefore, it is not possible to interrupt the shipping process prior to delivery. A refund is not possible after the products have been received unless they are returned.

To exercise your right of withdrawal, you must inform us through a clear statement (for example, by email) of your decision to withdraw from this contract. The withdrawal is complete once we receive the products. Return shipping costs are the buyer's responsibility.

Orders in Transit 

As our products are shipped from Asia, longer transit times may occur that are beyond our control. If the products are already on their way, cancellation is not possible. Please wait until you receive the products and then return them. You may notify us of your cancellation in advance. To ensure the fastest possible return, we ask that you send us a shipping confirmation as soon as the product has been returned.

Consequences of Withdrawal

What we refund:

• All payments received
  
• Except any additional delivery costs
  
• Refund issued within a maximum of 14 days
  
• Via the same payment method used
  

What we do not refund:

• Return shipping costs
  
• Additional delivery costs resulting from choosing a more expensive shipping method
  
• Damage caused by improper handling
  

The refund is processed after the products have been received and inspected. All returns will be sent to our central warehouse in Asia at the customer's expense.

Returns accepted within 30 days of receipt. Return shipping costs are the customer’s responsibility. Cancellation period: 14 days.

Return Policy

Can I return my order?

Yes, you can. If you are not satisfied with the items you ordered, you may return them within 30 days of receipt. For the return to be accepted, the order must meet all of the following conditions:

1. The order still contains all the appropriate parts and components, and the packaging is exactly as it was when the product arrived.
   
2. The items must be unused, unwashed, undamaged, and in their original condition, with all tags still attached. Trying on an item is permitted, but wearing it for an extended period is not.
   
3. Normal wear and tear is evident. Damage resulting from careless handling is excluded.
   
4. Products for which hygiene is important were properly cleaned before the return process began.
   
5. The product defect was identified immediately upon receipt.
   
6. We reserve the right to charge the customer for return shipping costs.
   
7. The return will be processed within 15 business days. If the conditions are met, it will be officially approved within this period.
   

We reserve the right to refuse returned items suspected of having been used or damaged due to the customer’s fault.

Exceptions — Non-Refundable Items

The following items cannot be returned:

• Underwear, shapewear, and swimwear, for hygiene and health regulations.
  
• Accessories.
  
  
  

Please check your size and style choices carefully before finalizing your order. If there is an error on our part, contact us immediately by email and we will do our best to resolve the situation.

How to Return Your Order

If your order meets the conditions above, follow the steps below to start the return process:

1. Email — Send an email to support@bellataylor-newyork.com with the subject line “Return Request” within 30 days of receiving the item.
   
2. Information — Make sure the email includes: order number, reason for the return request, the product(s) you wish to return, photo(s) of the product in case of damage, first and last name, address, and the email address used at the time of purchase.
   
3. Wait — We will contact you and provide the correct return address. Do not send the product back to the sender — wait for the return address we will send you.
   
4. Shipping — The customer is responsible for the cost of shipping the return to our central warehouse, including any customs fees. We strongly recommend using a shipping method that includes tracking. The customer is responsible for the shipment until the item is delivered to the return address. In the event of loss or delay, we can only assist you upon presentation of the tracking proof.
   

Please note: Never send the return to the sender — always wait for the return address we will provide you.

A. Cancellation Policy — Right of Withdrawal

The consumer has the right of withdrawal in accordance with the following provisions, provided they are a natural person entering into a legal transaction for purposes that are not primarily related to their commercial or professional activity.

Cancellation Period: 14 days from the day the customer or a third party designated by the customer received the last products.

Since we operate a fully automated system, orders are processed immediately after they are placed. Therefore, it is not possible to stop the shipping process until delivery. A refund is not possible after receipt of the products unless they are returned.

To exercise your right of withdrawal, you must inform us via a clear statement (e.g., by email) of your decision to withdraw from this contract. The withdrawal is effective upon our receipt of the products. The costs of returning the products are borne by the buyer.

Orders in Transit

Since our products are shipped from Asia, longer transit times may occur, which are beyond our control. If the products are already on their way, cancellation is not possible. Please wait until you receive the products and then return them. You may notify us of your cancellation in advance.

To ensure the fastest possible return, please send us a shipping confirmation as soon as the product is returned.

Consequences of Withdrawal

What we refund:

• All payments received
  
• Except for additional delivery costs
  
• Refund within a maximum of 15 business days
  
• Via the same payment method used
  

What we do not refund:

• Return shipping costs
  
• Additional shipping costs due to selection of a more expensive shipping method
  
• Damage caused by improper handling
  

Refunds are processed after we receive and inspect the products.

All returns must be shipped to our central warehouse in Asia at the customer’s expense.

B. Policy on Damaged or Incorrect Items

We carefully inspect all orders before shipping. However, if you receive a damaged, defective, or incorrect item, we are here to resolve the issue as quickly as possible.

• Claims must be reported immediately upon delivery or within 48 hours of receipt.
  
• You must send us clear photographs documenting the issue so that our team can assess the situation.
  
• Once our team confirms the issue, we will arrange for a free replacement at no additional cost.
  

In most cases, it will not be necessary to return the original item, unless specifically requested by us.

C. Lost or Misplaced Orders Policy

We work closely with our shipping partners to ensure your order arrives safely. If your package appears to be delayed, lost, or marked as delivered but cannot be located, please follow these guidelines:

If the tracking shows “Delivered” but you haven’t received the package, first check with neighbors, family members, your mailbox, or the building’s front desk.

A signed statement or additional confirmation of non-receipt may be requested to assist with the investigation process.

If the carrier officially confirms the loss, we will offer a free reshipment.

It is the customer’s responsibility to ensure that the delivery address entered at the time of purchase is complete and correct. Address errors must be reported within 24 hours of placing the order. If tracking confirms successful delivery to the provided address, we are not responsible for packages lost, stolen, or misplaced after delivery.

We appreciate your patience and cooperation as we work with the carrier to resolve any issues as quickly as possible.