Important: we do not offer free returns — the customer is responsible for the return shipping costs.
Can I return my order?
Yes, within 30 days of receipt, provided: the item is in its original condition with all parts and packaging; it shows only signs of normal inspection, such as trying the item on (no damage from negligence or misuse); and the customer bears the return shipping costs. For hygiene reasons, earrings, underwear and swimwear cannot be returned. Returns are typically processed within 7–10 business days. DMSam Group LLC / Bella Taylor - New York may refuse returned items that show use or damage not attributable to us.
How do I return my order?
Email support@bellataylor-newyork.com with: your order number, the reason for the return, a photo (if the item is damaged), and your full name and address. Important: do not send the return to the sender's address on the package — we will provide the correct return address after reviewing your request.
Cancellation — Right of withdrawal
Private customers may cancel within 30 calendar days of receiving the last item. Since orders are processed immediately, they cannot be cancelled once in transit; in that case, please follow the return procedure after receipt. You may inform us of your intention to cancel by a clear written request via email.
After cancellation
We refund all payments received via the same payment method, within a maximum of 30 days of receiving the returned products. Please keep your proof of return shipment.