Shipping policy
Where we ship
We ship to addresses across the United States.
Estimated delivery times
Processing takes 1 to 2 business days. Once shipped, average delivery
is 7 to 12 business days. Orders placed Friday afternoon or over the
weekend may take a little longer to process. You will receive a
tracking link by email as soon as your order ships.
If your order is delayed
The times above are estimates based on our normal fulfilment schedule.
If we cannot ship your order within that time frame, we will contact
you by email, give you the new expected date and let you choose between
waiting or cancelling your order for a full refund. If we cannot reach
you, we will cancel the order and refund you in full. You never have to
wait indefinitely for an order.
Shipping costs
Shipping is completely free on all orders. There are no extra shipping
fees and no minimum order value.
Where your order ships from
To offer fair prices, we work directly with our manufacturing partners
abroad and ship to you directly instead of holding local stock. This is
why delivery takes longer than it would from a US warehouse, and it is
what allows us to keep our prices well below traditional retail.
Customs duties and import fees
Because your parcel is shipped internationally, US Customs may charge
duties or import fees on it. US rules changed in 2025 and duty-free
treatment for low-value shipments no longer applies, so these charges
can apply even to smaller orders. Any such fees are set by US Customs,
not by us. They are not included in the price you pay at checkout, they
are the customer's responsibility, and the carrier will normally
collect them before or on delivery.
If a parcel is refused because these fees were not paid, we will refund
the value of your order, deducting only the shipping costs we incurred.
Orders arriving in more than one package
When an order contains several items, they may be dispatched separately
and arrive on different days. This never costs you anything extra.
If your order has not arrived
First check your tracking link. If there is no tracking movement for 6
business days, or your parcel is more than 3 business days past the
estimated delivery window, email support@bellataylor-newyork.com with
your order number and we will trace it with the carrier. If a parcel is
confirmed lost, we will send a replacement or refund you in full — your
choice.
Incorrect or incomplete addresses
Please check your shipping address carefully at checkout. If a parcel
cannot be delivered because of an incorrect or incomplete address, we
will contact you to correct the address and arrange a new delivery
attempt or shipment, or to issue a refund for the items.
Returns
Full details are in our Refund Policy. Returns are shipped to our
international warehouse and the return postage is paid by the customer.
To start a return, email support@bellataylor-newyork.com — please do
not send anything back before contacting us, as the address shown in
our Legal Notice is our registered office and is not a returns address.
Payment
We accept credit card (AMEX, Mastercard, Maestro, Visa), Apple Pay,
Google Pay and Shop Pay. All payments are protected with SSL
encryption. See our Payment Policy for details.
Contact
Questions about your delivery? Email support@bellataylor-newyork.com —
our customer service replies within 24 hours, Monday through Saturday.